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• Verified reviews: consumer electronics’ biggest untapped opportunity in 2026
• Why Verified Reviews Are Transforming Travel Advertising in 2026
• The top nine review websites for service and product reviews
• How to Increase Review Response Rates by 84% Using WhatsApp
• What is the difference between Feefo and Trustpilot?
• The Gold Standard. What it costs, and why it's worth it.
• What are industry benchmarks? Expert guide to benchmarking
• The benefits of using a review management platform
• Best practices for building trust with authentic reviews
• How Astutis built a feedback-first culture
• Centralised control, local impact: Managing reviews for your global brand
• Using Feefo insights to power staff and customer retention
• Scaling trust: How brands can maintain review quality across multiple locations
• Trusted Data and AI Search Visibility: What brands need to know from our webinar
• Tips on choosing the best review platform for your business
• Fake reviews, real consequences: Why verified trust matters
• Feefo: The original disruptor, the enduring leader in integrity
• Feefo and AI-driven Search: Your Questions Answered
• What are UGC Ads?
• What is a UGC Creator?
• How does UGC increase conversion rates on your website?
• How AI is transforming user generated content
• What are the different types of user-generated content – and which formats actually drive results?
• Optimising customer experience in financial services for long-term loyalty
• How to track customer sentiment effectively using review tags
• How to leverage insurance NPS to predict churn and power retention
• What’s the difference between Feefo and Bazaarvoice?
• How to measure customer sentiment – the right metrics for your business
• Using AI to understand customer sentiment – Tag Analytics explained
• Trusted Data and GEO: How Feefo reviews improve visibility in AI Search
• Your reviews have a new reader. It's not human. Why the Gold Standard's time is now.
• What we learned (and loved) from our third feedback masterclass
• Best Practice Guide: How to Measure Customer Sentiment
• Why Feefo Sets the Gold Standard in Customer Reviews
• Why verified trust is the ultimate growth engine for modern insurers
• How we keep our reviews honest and authentic: Inside the Feefo moderation process
• You've won! How to make the most of your Trusted Service Award
• Trustpilot Under Fire: Why purchaser-verified reviews are the future
• Beyond the website – why social proof must be omnichannel
• 2026 Exceptional Service Award Winners
• The 2026 Trusted Service Awards are here
• Displaying feedback for maximum impact: formats and placement tips
• Is your social proof shutting people out? The case for accessible reviews
• How verified feedback unites the fragmented travel customer journey
• Top Travel Survey & Feedback Questions to Understand Your Customers
• Travel points are dead: Why data and verified experiences are the new travel loyalty program
• Why Ethical Review Collection is the Only Sustainable Retail Growth Strategy
• How travel brands can benefit from UGC and Verified Reviews
• Displaying feedback for maximum impact: Your questions answered.
• What we learned (and loved) from our second feedback masterclass
• Best Practice Guide: How to Display Feedback
• Feefo 2025 Year in Review: The Future of Feedback is Intelligent and Integrated
• How customer experience (CX) reviews slash online fashion return rates
• Omnichannel Retail Strategy: How AI & multi-channel Feedback Boost Repeat Sales by 97%
• Why AI's Future depends on Human Customer Service Data
• The Best Time to Request Customer Feedback: Data-Backed Tips to Boost Engagement
• Open vs invite-only reviews
• Ask less, learn more: How to design feedback requests that get results
• Omni-Channel Customer Feedback: Why Email Alone Won’t Maximise Response Rates
• What we learned (and loved) from our first feedback masterclass
• Stars to strategy: Master the art of customer feedback and insight
• 14 benefits of collecting reviews with Feefo
• Best Practice Guide: How to Collect Feedback
• How to get customers to leave online reviews
• Grow your insurance brokerage with automation, client feedback and compliance tools
• How customer reviews are shaping AI travel recommendations: What travel brands need to know
• Shaping the future of verified service with drvn
• You Always Remember Your First
• How reviews help retailers reduce returns
• What is the DMCC Act for fake reviews? What it means for you
• ROI of reviews: Why it’s hard to measure and what counts
• The ultimate ways to increase ticket sales in 2025
• Improving customer trust in the Health and Wellbeing sector
• Top digital trends in the insurance industry
• How to drive more sales with eCommerce customer feedback
• Optimising B2B Websites for Strategic Lead Generation
• How evolved is your customer insight strategy?
• The Importance of Customer Insights for Finance Businesses
• Software that all health and beauty businesses need
• Should your business use more than one review platform?
• Managing brand reputation for financial service brands
• What to do with your Trusted Service Award 2025 win
• eCommerce trends for 2025
• Using AI to enhance the customer experience in retail
• How to get more reviews for your B2B brand: A complete guide
• Travel & Tourism: How to Grow Online Hotel Bookings
• B2B Leads Not Converting? Here's How to Fix It
• The Value of Loyalty Programmes in Hospitality
• Personalisation vs Privacy Report
• Customer insights enhance success in the travel industry
• National Tree Week: Feefo's impactful tree planting projects
• Why customer reviews are good for SEO
• What exactly is a Verified Customer Review?
• Unlocking value: Q&A with Tracy Hodges from DHL
• Unlocking value: Understand customers & exceed expectations
• How to analyse customer and product reviews
• How Leading Brands Use Customer Insights to Drive Business Success
• How To Build a Value Exchange That Sets Your Business Apart
• The Leaders Guide to Customer Experience
• Consumer Behaviour Trends 2024

Customer Stories

• How Peter Nyssen uses AI to reach three-quarters of its customers
• How Optimyze built a 33% review response rate
• Lovat Parks let customer data lead and gained a 52% uplift in transactions
• Astutis uses Trusted Service Awards to grow and build team pride
• How FKA Brands boosted retail sales with Feefo’s Review Booster
• Ariete Enhances Product Development and Loyalty with Feefo
• What do you get when you switch from Trustpilot to Feefo?
• How 1st Class Credit Union use Feefo to build trust and drive member-led innovation
• Coach Travel Group’s Multi-Brand Feedback Overhaul with Feefo
• Outsource UK's 320% feedback growth story
• WoodBlocX and Feefo: Building trust and expanding markets
• Not On The High Street: In Mail Case Study
• Happy: Growing Trust and Trees with Feefo and Treefo
• Stop Returns & Boost Profits: Charles Tyrwhitt's Secret to Customer-Driven Product Perfection
• WWIIS doubles reviews after move from Trustpilot to Feefo
• Happy Shuttle Cancun: Driving growth with verified reviews
• Atom bank maximise trust with two review platforms
• She Grows Veg: Growing trust with verified reviews
• Cruise Unique Enhances Customer Trust and Advocacy with Feefo
• Brewing Trust: How Feefo helped Discount Coffee build credibility
• Driving confidence and sales: How The Pinball Company boosted customer engagement with Feefo
• Belledorm enhances its customer connection with AI Replies
• Charles Tyrwhitt Shirts is transforming customer engagement with AI Replies
• EE Store and Feefo: A Partnership in eCommerce Growth
• Building trust: How SportsBreaks use reviews to grow trust and sales
• Masumi Headwear build consumer and B2B trust with Feefo
• Totality Services Turns Feedback into Trees with Treefo
• drvn use Feefo reviews to boost quality control & compliance
• Charitable retail: How Feefo and Help for Heroes Shop support veterans
• DHL eCommerce UK adopt Treefo to help their customers engage with sustainability
• British Assessment Bureau’s journey to excellence with Feefo
• AAA Travel Speeds Up Feedback Response & Boosts Partner Sync
• Croner-i and Feefo: More than just a review strategy
• SME, Inc. USA enhances employee morale with Feefo
• Wicked Uncle USA discovers verified reviews are child’s play with Feefo
• CV Villas uses Feefo to reach deeper insights from customers
• Medical Monks and Feefo: Putting patients at the heart of healthcare
• Rehome boost sales and turnover with customer feedback
• Pharmica and Feefo: Leading the Way in Patient-Centric Care
• Astutis sees 30% increase in demand after implementing Feefo
• Total Fishing Tackle lands improved average order value with Feefo
• Mazda fuels brand trust with Feefo reviews and surveys
• Flight Centre Canada's NPS journey with Feefo
• First Intuition
• Muddy Puddles increase click-through rate by 300%
• Invopak perfects their customer experience with Feefo
• guitarguitar’s journey to pitch perfect customer experience with Feefo
• How Feefo helped Kia engage with customers and increase car sales
• Synergy Car Leasing achieves 100% increase in web traffic with help of customer reviews
• Vauxhall drives up web engagement by 19% with Feefo
• William Russell uses Feefo to boost confidence in their brand
• LV= brings transparency back to finance
• Totality Services uses Feefo reviews to rocket revenues by 25% in a year
• How Black + Decker has taken customer advocacy to new heights
• Meon Valley Travel increase sales by 23% with customer reviews
• Beko comes up squeaky clean with Feefo
• British Airways Holidays and Feefo take on new experiences
• Andertons boost conversions and click-through rate | Feefo
• Iceland perfects its advertising with customer feedback & AI
• How Salon Services boosted conversions by 334% with Feefo reviews
• Heath Crawford boosts customer confidence to reach 94% retention rate
• Cottages.com builds trust and engagement through transparent reviews
• Dixons Retail & Feefo solve a basket case
• Ebuyer swaps in-house system for Feefo reviews
• Unieuro explores new territories with Feefo
• The Fragrance Shop use reviews to boost sales and improve service

Press releases

• More than half of UK consumers avoid brands that don’t show reviews in advertising, new Feefo research finds
• Feefo Welcomes CMA Sector-Wide Inquiry
• Feefo named among G2's Best Software Companies in the UK and Best Commerce Software Products for 2026
• Feefo launches Gold Standard Manifesto, setting out a new benchmark for trust in customer reviews
• Feefo announces 2026 Trusted Service Award winners across retail, travel, finance, automotive and more
• Feefo appoints Elliott Clayton as Chief Revenue Officer to drive growth
• Feefo announces internal promotion of Steve Powell to Chief Operating Officer
• Personalisation, privacy, and building trust in brand communications
• New Research Reveals Consumers Crave a Deeper Connection with Brands
• Halfords teams up with Feefo to innovate their feedback strategy and customer support
• Feefo and Chambers Wales announce partnership together
• Supporting UK GPs: Feefo & Medacy Join Forces
• Feefo and AAA Travel extend their relationship with the launch of Feefo on Trip Canvas
• Feefo launches sustainability feature to turn customer feedback into forests
• Feefo and Travelstride announce partnership to enhance consumer experience
• Protection Against Fake Reviews | Feefo
• Feefo acquires Reevoo | Feefo
• Winners of Platinum status in Feefo 2021 Trusted Service awards | Feefo
• 70% of UK holidaymakers enjoy excellent customer experience | Feefo
• Institute Of Travel And Tourism Partners With Feefo
• Kia partners with Feefo to provide UK consumers with real-life owners insights | Feefo
• Feefo to provide next-generation customer vehicle insights systems | Feefo
• Feefo appoints media and travel industry expert Tony Wheble as new chairman | Feefo
• Covid-19: An update from our CEO | Feefo
• Winners of Platinum status in Feefo 2020 Trusted Service awards | Feefo
• Feefo launches new Platinum category | Feefo
• Feefo inks new partnership deal with Mazda UK | Feefo
• Thomas Cook and Iceland among the most trusted companies in annual Feefo 2019 service awards | Feefo
• Feefo Partners New Federation Independent Agents
• Successful Management Buyout | Feefo